Terms of Service

Last updated: July 2026  ·  Jibreix Technologies Ltd · London, UK

1. The service

Inayexa is an AI-powered phone receptionist service for businesses, provided by Jibreix Technologies Ltd ("we", "us", "Inayexa"), a company registered in England and Wales.

The service includes: AI call answering, appointment booking, missed-call text-back, appointment reminders, call transcription, and a client management dashboard.

2. Eligibility and accounts

You must be at least 18 years old and legally authorised to enter into this agreement on behalf of your clinic or practice. By subscribing, you confirm that you have this authority.

You are responsible for maintaining the security of your account credentials. Notify us immediately at hello@inayexa.com if you suspect unauthorised access.

3. Subscription and billing

• Trial: New subscriptions include a 7-day free trial. No charge is made until the trial ends.
• Billing cycle: Subscriptions renew automatically each month (or annually if selected) on the date your trial ended.
• Payment: Processed by Stripe. By subscribing, you authorise us to charge your payment method on each renewal date.
• Failed payments: If payment fails, we will retry twice over 7 days. Continued failure will result in service suspension.
• Price changes: We will give 30 days notice before any price increase. Continuing to use the service after that date constitutes acceptance.

4. Cancellation and refunds

You may cancel at any time through your dashboard or by emailing hello@inayexa.com. Cancellation takes effect at the end of your current billing period — you retain access until then.

We do not offer refunds for partial billing periods except where required by applicable law. Refunds may be offered at our discretion for extenuating circumstances.

5. Acceptable use

You agree not to use Inayexa to:

• Handle calls in jurisdictions where AI voice services are prohibited
• Deceive callers about the AI nature of the service when directly and sincerely asked
• Process calls for services unrelated to legitimate healthcare practice
• Attempt to reverse-engineer, copy, or resell the service
• Violate any applicable law, including healthcare regulations in your jurisdiction

6. HIPAA and healthcare compliance

You are responsible for ensuring your use of Inayexa complies with all applicable healthcare regulations in your jurisdiction, including HIPAA (US), PIPEDA (Canada), and equivalent laws in your country.

Inayexa is designed to support compliance but does not guarantee it. You are the data controller for patient information — we act as your data processor. A Business Associate Agreement (BAA) is available upon request for US clients.

7. Intellectual property

Inayexa and all associated software, content, and technology are the property of Jibreix Technologies Ltd. Your subscription grants you a limited, non-exclusive, non-transferable right to use the service during your subscription period.

Call transcripts and recordings generated through your account are your data. We do not claim ownership over them.

8. Service availability

We aim for 99.9% uptime but do not guarantee uninterrupted service. Planned maintenance will be communicated in advance. We are not liable for losses resulting from service downtime or interruption.

9. Limitation of liability

To the maximum extent permitted by law, Jibreix Technologies Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of Inayexa, including missed appointments, lost revenue, or patient harm.

Our total liability to you for any claim shall not exceed the amount you paid us in the 3 months preceding the claim.

10. Termination

We may suspend or terminate your account immediately if you breach these terms, engage in fraudulent activity, or use the service in a way that puts others at risk. We will notify you unless legal requirements prevent us from doing so.

11. Governing law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory local law provides otherwise.

12. Changes to these terms

We will give 14 days notice of material changes by email. Continued use after that date means acceptance of the updated terms.

13. Contact

Questions about these terms: hello@inayexa.com
Jibreix Technologies Ltd · London, United Kingdom